Privacy Policy

This Privacy Policy explains how Pal Broadband & CATV collects, uses and protects customer information in connection with broadband, internet, CATV/cable TV subscription services, customer support and online payment processing.

1. Information We Collect

We may collect customer information such as name, address, mobile number, email address, customer ID/card number/membership number, service type, subscription status, payment amount, payment date, transaction reference and service-related remarks.

2. How We Use Information

Customer information is used for account identification, subscription collection, service support, billing, payment confirmation, invoice/receipt generation, customer communication and internal record keeping.

3. Online Payments

Online payments may be processed through third-party payment gateway/payment aggregator partners. We do not store full card numbers, UPI PINs, banking passwords or sensitive payment authentication credentials. Payment gateway partners may process payment details as per their own policies and applicable law.

4. Data Sharing

We may share necessary information with payment gateway partners, service providers, technical support providers, regulatory authorities or law enforcement agencies when required for service delivery, payment processing, fraud prevention, compliance or legal obligations.

5. Data Security

We take reasonable operational and technical measures to protect customer information. However, no digital system can be guaranteed to be 100% secure. Customers should keep their mobile device, email account and payment credentials safe.

6. Data Retention

We may retain customer and payment records for business, accounting, tax, legal, dispute resolution and service continuity purposes for as long as reasonably required.

7. Customer Rights and Corrections

Customers may contact us to request correction of inaccurate account/contact information. We may verify the customer identity before making changes.

8. Children’s Privacy

Our services are intended for customers who take broadband/CATV subscription services. We do not knowingly collect personal information from children for unrelated purposes.

9. Contact for Privacy Queries

For privacy-related questions, contact us at pompal31@gmail.com or +91 9051621259.